Anyone with a WordPress website can benefit. We keep your site secure, updated, and running well, so you can focus on your main tasks. You don't need to be a tech expert. Whether you're new to WordPress or experienced, we save you time, prevent problems, and give you peace of mind. Let us handle the tech stuff while you do what you do best.

No, it doesn't matter which hosting provider you use. You can host your website with any service, anywhere in the world, and we'll still work with you smoothly. You can pick the hosting provider that best fits your needs without any limitations.

We accept credit/debit card payments using Stripe for both overseas and Malaysian customers. 

Currently, we do not offer an annual payment option for our care plans. All our plans are on a month-to-month basis, and there are no long-term contracts required.

After you subscribe to a plan for your WordPress site, we'll send you a welcome email with instructions on how to safely send us your login details for your site and FTP. Once we receive your details, we’ll set up your plan within 24-48 hours. Here’s what we do:

1. Log into Your Site:

   • We access your WordPress dashboard.

2. Connect to Our Maintenance System:

   • We link your site to our maintenance system for ongoing support.

3. Test the Backup:

   • We perform a backup and test it to ensure it's working properly.

4. Optimize Your Site:

   • We follow a detailed checklist to improve your site by adjusting your core files, theme, and plugins. Speed improvements can take up to a week because we need to optimize everything for your specific setup.

We work slowly and carefully to avoid any issues or downtime. Our goal is to enhance your site while keeping it safe and functional. We take our time to ensure everything is done right and that your website remains secure throughout the process.

Yes, you can change your WP plan whenever you want. You can:

- Upgrade to a bigger plan
- Downgrade to a smaller plan
- Cancel your plan

To make any changes, just email us at support@wpforti.com. We'll help you.

Any change you make will start from your next monthly bill.

Absolutely. We can help you with your WordPress website no matter where you are in the world. Our English-speaking team is here to assist you with your website as long as it's in English. We don't limit our services by location.

Our business hours are Monday to Friday, from 9 AM to 6 PM Malaysian Time (MYT). For urgent issues, we provide 24/7 emergency support to keep your website running smoothly.

At this time we only offer support via email. You can send a support request to support@wpforti.com